REFUND POLICY

Refunds

Eligibility for Refunds

• Full Refund: If you are not satisfied with the course, you may request a full refund within 7 days (calendar) of purchase, provided that you have not completed more than 20% of the course content.
• No Refunds: No refunds will be granted after 14 days from the purchase date.

Non-Refundable Fees

• Certain fees are non-refundable, such as administrative fees, transaction fees, or any other specified fees at the time of purchase.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email through our Contact page with your purchase details, including your full name, username, email and the reason for your refund request.
2. Review: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.
3. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Refunds for Technical Issues

If you experience technical problems that prevent you from accessing or completing the course, please contact us at info@fluencix.com for assistance. If we cannot resolve the issue, you may be eligible for a full or partial refund, depending on the nature of the problem and the amount of the course completed.

Cancellations

You can cancel your course enrolment at any time. However, please note that cancellation does not necessarily entitle you to a refund. Refund eligibility will be determined according to the criteria outlined in this policy.

Contact Us

If you have any questions about our Refunds Policy, please contact us at info@fluencix.com or through the Contact page.